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Assistant Manager

Virginia Beach Hilltop Plaza Franchised Location 539 Hilltop Plaza
Virginia Beach Hilltop Plaza, VA, 23454

Job Type: Regular Full-Time

As a location manager, you’re the one who brings everyone together. From the franchise owner to the franchise staff and ultimately the clients, you’ll lead a culture of care that delivers exceptional service and helps grow the business. At Massage Envy franchised locations,* you’ll discover a career that helps you feel your best so you can inspire the best in others.

  • Full-time and Part-time

A Career That Cares For You

  • A COMMUNITY THAT EMBRACES YOU

    and your leadership skills as critical to making our vision of total body care a collaborative success.

  • A CULTURE OF CARE THAT NURTURES YOU

    with ongoing training to help you lead your team to deliver exceptional customer experiences.

  • COMPENSATION AND BENEFITS THAT SUSTAIN YOU

    with opportunities for personal and professional growth.

I want people to feel good about themselves—physically and mentally. This environment hits on both of those. I’m the go-to guy for the franchisee and the therapists. If they need something, they know they can approach me and I will accomplish it for them.
— SHAWN M., Massage Envy Team Member

What we offer

  • A Strong Community

    of 35,000+ therapists, estheticians, and associates dedicated to the pursuit of total body wellness.

  • A Culture of Care

    making wellness accessible to 1.5 million clients each month while helping you take care of you.

  • A GRATIFYING CAREER

    where you are recognized, encouraged, and inspired to be your absolute best.

  • A COMMITMENT TO SAFETY

    and providing a safe, therapeutic, healing environment for you and Massage Envy members and guests.

Job Description

Overview:

Would you like to help build an all-star team?

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of service providers who are committed to helping people feel and look their best? If the answer is "yes," we want you on our team with Massage Envy at Virginia Beach Hilltop Plaza. Massage Envy is the nation's leader in massage and skin care services. As an assistant manager at our Virginia Beach Hilltop Plaza Massage Envy franchised location,* you will have a meaningful role to play as you:

  • Rally a team of wellness sales advisors to deliver an end-to-end customer experience that wows every member and guest.
  • Build relationships with a talented team of massage therapists, estheticians, and wellness sales superstars to guide, support, and inspire them.
  • Own the success of an all-star location where clients look forward to coming back and where employees want to stay.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a positive caring culture that inspires you to be your best with:

  • Benefits that help you take care of you including employer paid healthcare, paid time off, matching 401(K) plan, AFLAC, and a free monthly service of your choice, as well as employee discounts on all services and retail product, and more.
  • A healthy compensation plan that rewards your hard work with hourly pay starting at $14 per hour plus bonuses.
  • A dynamic, energizing environment where you're consistently challenged and learning, never bored.
  • Leadership training and developmentto help you grow as an assistant manager and lead a successful team.

RESPONSIBILITIES

As a team, we're committed to delivering on the Massage Envy brand promise—We help you take care of you—every day to both our customers and employees alike. Responsibilities include:

  • Leading the way to an amazing experience for members and guests by assisting the manager with the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
  • Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the manager to set performance goals and working with the team to achieve them.
  • Building a high-achieving team by working with the manager in setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
  • Running a tight ship where every operational details are addressed daily.
  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
  • Modeling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

  • Smart and experienced with prior background in management, marketing, sales, service or retail
  • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
  • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
  • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

What We'll Accomplish Together:

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal. Daily work in this role includes:

  • Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
  • Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
  • Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
  • Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
  • Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
  • Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.

What it Takes to Succeed:

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

________________________________________________________________________________________________

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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