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Sales & Customer Service Associate

Clairemont Franchised Location

Regular Full-Time

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Overview

Transforming lives through regular massage and skin care begins with you. Because when a client walks in that door, you’re the tone setter. The hero of help. The commander of care. So whether it’s matching a client need to the perfect service provider, singing the praises of products and enhanced therapies, sharing our comprehensive sanitizing and disinfecting protocols with pride, or championing the wellness program, you’ll be leading the charge in helping people do more of what they love.

We're looking for people who are:

  • Sales superstars
  • Champions for Regular Bodywork
  • Masters of Customer Service
  • Fast on their Feet
  • Great Teammates
  • People of Integrity
  • Flexible Schedules
  • All Supplies Provided
  • Glassdoor Reviews and Company Rating

Job Description

Overview

Are you a sales and customer service superstar that wants to earn uncapped bonuses while growing your career and helping people feel their best? If the answer is "YES", we want you on our team.

Cambridge Spa Group ("CSG"), a leading franchisee consolidator within the Massage Envy franchise system, is looking for enthusiastic, customer driven, sales associates to drive member satisfaction and retention as well as advanced sales.

A successful employee with Cambridge Spa Group will have positive energy and a customer service mentality. The ideal candidate will be solutions oriented while taking action to get things done. You must be curious and willing to research answers, identify when you need help, speak up and have the ability to perform in a fast paced, ever changing environment. You are a liaison between our clients and our service providers. You thrive in being a culture ambassador that is welcoming to all. You want to support people and create a fun place to work for yourself and those around you.

Benefits

  • Uncapped Monthly Bonus Potential
  • Medical, Dental, and Vision Insurance
  • Tiered Paid Time Off - up to 3 weeks per year
  • Complimentary membership, services, and discounts
  • Employee Assistance Program
  • Continuous training and coaching on sales and customer service that will help you anywhere your career takes you
  • Opportunities for driven, goal focused, and exceptional service professionals to advance quickly into local and national leadership and field support roles
  • Fast growing company with national brand recognition working to drive an inclusive community and family atmosphere

Responsibilities:

Sales

  • Sell wellness package memberships to Massage Envy guests
  • Recommend upgrades to client and guest treatment plans such as aromatherapy
  • Inform guests of additional services such as facials or stretching
  • Encourage home-care retail purchases based on service provider recommendations

Customer Service

  • Greet guests and members as they enter the clinic
  • Efficiently and effectively check members in and out for appointments
  • Answer phones and proactively reach out to clients to book appointments and collect payments
  • Resolve customer issues through empathy, active listening and creative problem solving

Administrative

  • Book appointments to achieve maximum scheduling efficiency
  • Maintain client files and proactively communicate client wants and needs to service providers
  • Clean and disinfect common areas as needed
  • Completes all other duties assigned by management
  • Resolve customer issues through empathy, active listening and creative problem solving consistent with company culture as well as standards, practices, policies, and procedures

Required Experience

  • Prior sales and customer service experience preferred.
  • Must have computer and cash handling skills.
  • Must be able to prioritize and perform multiple tasks.
  • Must be able to work cohesively with others in creating fun in a fast-paced environment.
  • Strong communication skills both on the phone and in person
  • High school diploma or equivalent.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you!

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, Cambridge Spa Group will provide reasonable accommodations for qualified individuals with disabilities.

Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

COVID NOTE FOR JOB POST:

Cambridge Spa Group has made safety of employees and client's top priority in our clinics. We have adopted safety protocols based on CDC guidelines to be able to continue providing first class customer service to our members and guests while keeping our employees safe.


What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.


*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


Benefits You'll Love

  • A mission that matters

    Everyone deserves a body that works. Regular massage and skin care aren't a luxury; they're body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you're a critical part of helping every member and guest—from the nine-to-five warriors and busy moms, to the athletes, pain sufferers, and everyone in between—do more of the things they love. That's a big reason to love what you do, too.

  • A culture of care

    Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teams—they’re family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate life’s ups and downs, you’ll have the tools you need to take care of yourself and each other.

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Videos

Please note that this video series was filmed prior to the emergence of COVID-19 and does not reflect the current strengthened safety protocols in place. Learn about the commitment to the health and safety for franchisees’ employees, members, and guests.

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