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Sales & Customer Service Associate Full/Part Time

Sugarhouse Franchised Location

Regular Part-Time

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Overview

Transforming lives through regular massage and skin care begins with you. Because when a client walks in that door, you’re the tone setter. The hero of help. The commander of care. So whether it’s matching a client need to the perfect service provider, singing the praises of products and enhanced therapies, sharing our comprehensive sanitizing and disinfecting protocols with pride, or championing the wellness program, you’ll be leading the charge in helping people do more of what they love.

We're looking for people who are:

  • Sales superstars
  • Champions for Regular Bodywork
  • Masters of Customer Service
  • Fast on their Feet
  • Great Teammates
  • People of Integrity
  • Flexible Schedules
  • All Supplies Provided
  • Glassdoor Reviews and Company Rating

Job Description

Overview

Please also send resumes to clinic0186@massageenvy.com

Massage Envy Sugarhouseis looking for committed, friendly, upbeat and sales-minded individuals to join our team. As a Front Desk Sales Associate at one of our Atticus Franchise Group Massage Envy locations, you play an integral part in driving our vision that total body care is an integral part of everyone's well-being journey. Additionally, you would be joining the largest operator in the system with incredible development programs and growth opportunities.

The role is compensated with a combination of base and commission pay Commissions are based on sales.

Your Role:

  • Follow and execute the sales process and script.
  • Providing outstanding customer service.
  • Promoting the value of total body care by educating clients on new and expanded services, as well as leading retail skin care products.
  • Promoting the benefits of memberships to access lower rates and enjoy a routine wellness experience.
  • Driving member retention through outreach via phone and email to current members.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

Your Benefits:

  • Earn commissions and incentives in addition to your hourly rate!
  • Employee membership, which allows you to receive our services at a special rate, plus a discount off all of our products.
  • Room for advancement based on performance.
  • A dynamic, energizing environment where you're consistently challenged, never bored.
  • Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

Ideal Candidate:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing.
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with other associates and service providers in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage, body stretch and skin care services & products.
  • Passionate people who love what they do and bring their drive and excitement to work with them every day.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


Benefits You'll Love

  • A mission that matters

    Everyone deserves a body that works. Regular massage and skin care aren't a luxury; they're body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you're a critical part of helping every member and guest—from the nine-to-five warriors and busy moms, to the athletes, pain sufferers, and everyone in between—do more of the things they love. That's a big reason to love what you do, too.

  • A culture of care

    Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teams—they’re family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate life’s ups and downs, you’ll have the tools you need to take care of yourself and each other.

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Videos

Please note that this video series was filmed prior to the emergence of COVID-19 and does not reflect the current strengthened safety protocols in place. Learn about the commitment to the health and safety for franchisees’ employees, members, and guests.

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