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Member Retention Specialist

Rock Hill Franchised Location

Regular Full-Time

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Overview

Transforming lives through regular massage and skin care begins with you. Because when a client walks in that door, you’re the tone setter. The hero of help. The commander of care. So whether it’s matching a client need to the perfect service provider, singing the praises of products and enhanced therapies, sharing our comprehensive sanitizing and disinfecting protocols with pride, or championing the wellness program, you’ll be leading the charge in helping people do more of what they love.

We're looking for people who are:

  • Sales superstars
  • Champions for Regular Bodywork
  • Masters of Customer Service
  • Fast on their Feet
  • Great Teammates
  • People of Integrity
  • Flexible Schedules
  • All Supplies Provided
  • Glassdoor Reviews and Company Rating

Job Description

Overview

Who Are We Looking For:

We are looking for a dynamic Retention Specialist to help us build and retain our membership base.  As a Retention Specialist you will work directly with our members to increase membership usage and loyalty, improve customer experience, while finding ways to retain their business and add value to their membership.

To be successful as a Retention Specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist can improve sales by creating lasting bonds with our members.


What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey.

Your role in our mission includes:

  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Developing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meeting with the sales team to propose customer retention solutions.
  • Writing and presenting customer behavior reports.
  • Building positive relationships with customers and business associates.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing.

We're looking for somone with the following experience:

  • 3+ years experience in a similar role.
  • Excellent customer service skills.
  • Strong conflict resolution skills.
  • In-depth knowledge of sales and marketing software.
  • Ability to remain calm and professional in stressful situations.
  • Advanced communication and interpersonal skills.
  • Empathy and patience.
  • Advanced organizational skills.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.


*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


Benefits You'll Love

  • A mission that matters

    Everyone deserves a body that works. Regular massage and skin care aren't a luxury; they're body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you're a critical part of helping every member and guest—from the nine-to-five warriors and busy moms, to the athletes, pain sufferers, and everyone in between—do more of the things they love. That's a big reason to love what you do, too.

  • A culture of care

    Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teams—they’re family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate life’s ups and downs, you’ll have the tools you need to take care of yourself and each other.

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Videos

Please note that this video series was filmed prior to the emergence of COVID-19 and does not reflect the current strengthened safety protocols in place. Learn about the commitment to the health and safety for franchisees’ employees, members, and guests.

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