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Sales & Customer Service Associate - Health and Wellness

Maple Grove Franchised Location 8091 Wedgewood Lane North, Maple Grove, Minnesota, 55369 Job ID: 2020-83585 Job Type: Regular Full-Time

Transforming lives through regular massage and skin care begins with you. Because when a client walks in that door, you’re the tone setter. The hero of help. The commander of care. So whether it’s matching a client need to the perfect service provider, singing the praises of products and enhanced therapies, or championing the wellness program—you’ll be leading the charge in helping people do more of what they love.

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WE’RE LOOKING FOR PEOPLE WHO ARE:

  • Sales Superstars
  • Champions for Regular Bodywork
  • Masters of Customer Service
  • Fast on their Feet
  • Great Teammates
  • People of Integrity

BENEFITS
YOU’LL LOVE:

  • A MISSION THAT MATTERS

    Everyone deserves a body that works. And we believe that regular massage and skin care aren’t a luxury; they’re body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you’re a critical part of helping every member and guest—from the nine-to-five warriors and busy moms, to the athletes, chronic pain sufferers, and everyone in between—do more of the things they love. To us, that’s a big reason we love what we do.

  • A CULTURE OF CARE

    Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teams—they’re family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate life’s ups and downs, you’ll have the tools you need to take care of yourself and each other.

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Job Description

Overview

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What We'll Accomplish Together

As a front desk coordinator at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following policies, procedures and direction.
  • Accepting constructive criticism in a positive manner and using it as a learning tool.
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
  • This is not a receptionist position.

What it Takes to Succeed

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have strong phone and computer skills.
  • Have previous customer service experience (preferred).
  • Have previous sales experience, if you don't we will train you.
  • Be able to prioritize and perform multiple tasks.
  • Work cohesively with others in a fun and fast-paced environment.
  • Possess general knowledge of massage and esthetic services and modalities.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.
  • Ability to work days, evenings, weekends. We are open 7 days a week and need all shifts covered by people having the ability to succeed on those shifts.
  • Understand this is not a receptionist position.
  • You will work with our Massage Therapist, Esthetician, and Stretch service providers in a spa and salon environment.
  • You will be trained to open and close the store as a Key Holder and to be a Shift Lead.

Compensation - High Base starting $12.00 hour (DOE) with bonus for sales.



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