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FT Front Desk Sales Associate 32+ Hours/week w/Medical/PTO/Hourly+Commission

Lynnwood Franchised Location 2701 184th St., SW, Lynnwood, WA, 98037 Job ID: 2019-71964 Job Type: Regular Full-Time

Transforming lives through regular massage and skin care begins with you. Because when a client walks in that door, you’re the tone setter. The hero of help. The commander of care. So whether it’s matching a client need to the perfect service provider, singing the praises of products and enhanced therapies, or championing the wellness program—you’ll be leading the charge in helping people do more of what they love.

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WE’RE LOOKING FOR PEOPLE WHO ARE:

  • Sales Superstars
  • Champions for Regular Bodywork
  • Masters of Customer Service
  • Fast on their Feet
  • Great Teammates
  • People of Integrity

BENEFITS
YOU’LL LOVE:

  • A MISSION THAT MATTERS

    Everyone deserves a body that works. And we believe that regular massage and skin care aren’t a luxury; they’re body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you’re a critical part of helping every member and guest—from the nine-to-five warriors and busy moms, to the athletes, chronic pain sufferers, and everyone in between—do more of the things they love. To us, that’s a big reason we love what we do.

  • A CULTURE OF CARE

    Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teams—they’re family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate life’s ups and downs, you’ll have the tools you need to take care of yourself and each other.

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Job Description

What We'll Accomplish Together:

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Lynnwood. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Lynnwood franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.
  • Establish relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members and guests. These include:

  • Answering phone calls.
  • Setting and checking members and guests in and out for appointments.
  • Greeting members and guests upon arrival.
  • Promoting the Wellness Program.
  • Re-engaging inactive members.
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
  • Staying updated on retail products and promotions.
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.

**** PLEASE DO NOT CALL REGARDING THIS POSITION - Thank you!

Requirements:

  • Ability to work evening shifts, helpful if you can also work morning shifts after training as well, but not a requirement
  • Must be available for long term employment ~ 1+years
  • Ability to stand for entire shift
  • Ability to pass background check
  • Minimum 2+ years work experience

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including hourly wage of $13-14 DOE plus commission and bonuses, PTO, discounted and free products and services. MEDICAL available after 60 days of employment.
  • A healthy compensation plan that rewards your hard work with annual reviews and opportunity for growth.
  • A dynamic, energizing environment where you're consistently challenged, never bored.
  • Training to help you grow and refine your sales and customer service skills.

What it Takes to Succeed:

Qualified candidates will:

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).
  • Possess basic math and cash handling experience.
  • Have previous customer service experience (preferred).
  • Be able to prioritize and perform multiple tasks.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
  • Maintain client confidentiality.

Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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