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Sales Associate / Membership Relationship Advisor

West Farm Franchised Location

Regular Full-Time

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Transforming lives through regular massage and skin care begins with you. Because when a client walks in that door, you’re the tone setter. The hero of help. The commander of care. So whether it’s matching a client need to the perfect service provider, singing the praises of products and enhanced therapies, sharing our comprehensive sanitizing and disinfecting protocols with pride, or championing the wellness program, you’ll be leading the charge in helping people do more of what they love.

We're looking for people who are:

  • Sales superstars
  • Champions for Regular Bodywork
  • Masters of Customer Service
  • Fast on their Feet
  • Great Teammates
  • People of Integrity
  • Flexible Schedules
  • All Supplies Provided
  • Glassdoor Reviews and Company Rating

Job Description

Pay Rate $17.00 - $20.00 Overview

Be financially rewarded while helping others on their pathway to wellness:

Can you work 40 hours a week? Does working with general managers and company leadership while being connected to the company's financial goals excite you? Are you looking for a place where you feel like family and you are compensated well for helping others feel and look better? Do you want to find a place where the harder/smarter you work, the more you make? Are you known for being a great communicator and having strong relationship skills? If the answer is "yes," we want you on our team at Massage Envy West Farm. Massage Envy is the leader in accessible body and skin care. As a membership relationship wellness advisor at the West Farm franchised location, you'll join a wellness community that's 30,000 strong. And you have a meaningful role to play as you:

  • Help new clients understand the benefits of receiving regular massage, skin care and stretch.
  • Establish and maintain strong relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you including
    • Employer Paid
      • $10,000 Life and ADD Insurance
      • MDLive Telehealth Services for you and your immediate family,
      • Employee Wellness and Assistance Programs including monthly in-clinic services and product discounts to take care of yourself at home
      • Sick Leave (Earn 1 hour for every 40 hrs of work. up to 40 hrs rolls-over)
      • Personal Time Off
      • Holidays like New Years, Independence Day, Thanksgiving and Christmas
    • Employer matching Retirement Savings 401(k) Plan,
    • Premium pay on holidays when we are open like Memorial/Labor Days, Christmas/New Years Eves
    • Access to a Company sponsored Health and Dental insurance plans
    • Voluntary benefits: Accident, Short-term disability and Critical illness Insurance plans.
  • A healthy compensation plan that rewards your hard work with a base pay of at least $15/hour with opportunities to grow from there. You bring in additional sales revenue and reap the benefits with increased commission payouts.
  • A dynamic, energizing environment where you're consistently challenged, never bored.   
  • Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an exceptional experience every time in an effort to grow our member base to help more people on their wellness journey. Your responsibilites in this commission-based relationship manager role is to advise clients how their lives can be better by adding regular body and skin care into their wellness regimen by enrolling them into membership. Then the relationship skills come into play to keep on their plan of care. You'll be responsible for deepening member relationships and building the Massage Envy brand in West Farm by engaging clients through:

  • Outstanding customer service, by being prepared and expecting clients so they are greeted upon arrival, asking probing questions about their reason for therapy today to match service add-ons that can enhancment the chance they leave feeling exceptional, address questions and concerns, scheduling services, work with client contact center to field phone calls.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program membership, rebooking clients for future services, and encouraging gift cards for loved ones and home-care retail purchases based on service provider recommendations. Attending community events to drive in more prospects for membership.
  • Consistently driving member retention through on-going outreach via phone, mail and email to members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, gift cards and retail products to support the mission of total body care. Previous relationaship management experience or sales experience is necessary.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. 
  • Fast on their feet with the ability to think critically, juggle multiple tasks, solve client issues and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage, stretch and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing relationship building skills to work to help people feel their best and be with an employer where you can see yourself retiring, submit your resume now as these positions are limited and will fill by end of July. 

Only serious experienced candidates should apply.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Benefits You'll Love

  • A mission that matters

    Everyone deserves a body that works. Regular massage and skin care aren't a luxury; they're body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you're a critical part of helping every member and guest—from the nine-to-five warriors and busy moms, to the athletes, pain sufferers, and everyone in between—do more of the things they love. That's a big reason to love what you do, too.

  • A culture of care

    Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teams—they’re family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate life’s ups and downs, you’ll have the tools you need to take care of yourself and each other.

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Please note that this video series was filmed prior to the emergence of COVID-19 and does not reflect the current strengthened safety protocols in place. Learn about the commitment to the health and safety for franchisees’ employees, members, and guests.

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