Sales & Customer Service Associate

$1,500 sign-on bonus to those who are available to work 40 hours a week!

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy West Fam. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our  West Farm franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Offering the safest work environment using ActivePure^® the most powerful air and surface purification technology ever discovered to continuously clean and protect air and surfaces 24 hours a day.
• As a full-time employee, we offer benefits that help you take care of you including
  • Employer Paid
    • $25,000 Life and ADD Insurance
    • Essential Health Coverage. Click here to learn more.
    • Employee Wellness and Assistance Programs including monthly in-clinic services, telehealth services and product discounts to take care of yourself at home
    • Sick Leave (Earn 1 hour for every 40 hrs of work. Up to 40 hrs rolls-over)
    • Personal Time Off (based on hours of therapy performed prior year. Earn up to 14 paid days off)
    • Holidays like New Years, Independence Day, Thanksgiving and Christmas
  • Employer matching Retirement Savings 401(k) Plan
  • Premium pay on holidays when we are open like Memorial/Labor Days, Christmas/New Years Eves
  • Access to additional Company sponsored Health Care, Vision and Dental insurance plans
  • Voluntary benefits: Accident, Short-term disability and Critical illness Insurance plans.
• A healthy compensation plan that rewards you for focusing on people and building strong relationships to help others to feel their very best. Earn bonuses for Membership Sales, Retail and Gift Card sales, for client rebooking and more.Our highest performing sales and customer servcie associates took home a total compensation package valued at $38,000 last year working on average 35 hours weekly. 
• A dynamic, energizing environment where you're consistently challenged, never bored.   
• Training to help you grow and refine your sales and customer service skills.
• A commitment to safety provides education on how to prevent situations and handle them if they were to occur.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with other in a fun and fast-paced environment.
  
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. 

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.