Skip to main content

Sales & Customer Service Associate

Chapel Hill Franchised Location

Regular Part-Time

Apply now

Overview

Transforming lives through regular massage and skin care begins with you. Because when a client walks in that door, you’re the tone setter. The hero of help. The commander of care. So whether it’s matching a client need to the perfect service provider, singing the praises of products and enhanced therapies, sharing our comprehensive sanitizing and disinfecting protocols with pride, or championing the wellness program, you’ll be leading the charge in helping people do more of what they love.

We're looking for people who are:

  • Sales superstars
  • Champions for Regular Bodywork
  • Masters of Customer Service
  • Fast on their Feet
  • Great Teammates
  • People of Integrity
  • Flexible Schedules
  • All Supplies Provided
  • Glassdoor Reviews and Company Rating

Job Description

Overview

$300 Sign-on Bonus + Earn Up To $25 Per Membership Sold + Your Base Hourly Rate!!

Massage Envy is looking for committed, friendly, upbeat and sales minded individuals to join our team! As a Front Desk Sales Associate at one of our Atticus Franchise Group Massage Envy franchised locations, the largest operator system for Massage Envy, you play an important role in driving our vision that total body care is an integral part of everyone's well-being journey while executing the task at hand.

Roles & Responsibilities:

  • Follow and execute the sales process and script.
  • Providing outstanding customer service.
  • Promoting the value of total body care by educating clients on new and expanded services, as well as leading retail skin care products.
  • Promoting the benefits of memberships to guess while driving member retention through outreach via phone and email to current members.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

Your Benefits:

  • Earn unlimited commissions and incentives in addition to your hourly rate!
  • For Full-Time employees, the company offers a comprehensive benefits program including Medical, Dental, and Vision through Anthem.
  • Other coverages offered include Short- and Long-Term Disability options, Life Insurance, Spouse and Dependent Life Insurance, Accident Insurance, and Hospital Indemnity.
  • Paid Time Off
  • Discounted services and products for Employee Membership!
  • Opportunities of advanced growth and professional development based on performance.

Ideal Candidate:

  • Must be 18 years or older.
  • Ability to connect clients to memberships, services, and retail products to support the mission of total body care.
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Experts in customer service who makes everyone they interact with feel valued and supported.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Passionate people who love what they do and bring their drive and excitement to work with them every day.

Our Commitment to You

As the largest Massage Envy Franchise owners, with over 70 locations across the US, we pride ourselves on AccountabilityIntegrity, and Teamwork. We invest in your personal and professional growth by encouraging open communication and providing you with ongoing training and development supported by a structured management team to help you succeed.

Ready to Join the Atticus Massage Envy Family? Apply Today!


What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.


*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.


Benefits You'll Love

  • A mission that matters

    Everyone deserves a body that works. Regular massage and skin care aren't a luxury; they're body maintenance, pure and simple. As a member of a Massage Envy franchised location team, you're a critical part of helping every member and guest—from the nine-to-five warriors and busy moms, to the athletes, pain sufferers, and everyone in between—do more of the things they love. That's a big reason to love what you do, too.

  • A culture of care

    Caring for members and guests begins with taking care of each other. The massage therapists, estheticians, sales and customer service associates, and managers who work in Massage Envy franchised locations are more than teams—they’re family. And with the Self-Care Commitment, a program that empowers managers and service associates to be self-care advocates for their service provider teammates, as well as mental wellness resources to help you navigate life’s ups and downs, you’ll have the tools you need to take care of yourself and each other.

You have not viewed any jobs recently.

You have not saved any jobs.

Videos

Please note that this video series was filmed prior to the emergence of COVID-19 and does not reflect the current strengthened safety protocols in place. Learn about the commitment to the health and safety for franchisees’ employees, members, and guests.

Stay Connected with Me

Sign up to hear about the latest job postings, company news, and industry info.

Sign up to connect