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Your care is a top priority

Massage Envy franchisees have never been more committed to helping you feel safe and providing a sanitary and therapeutic environment for everyone—employees, members, and guests.

Below are some frequently asked questions about hiring, everyday safety, self-care, and more.


What is ME doing to promote health and safety at Massage Envy franchised locations?

The Massage Envy® brand’s commitment to safety has never been greater. Given the heightened concerns caused by the Coronavirus pandemic, Massage Envy brought in outside experts – leaders in their field – to review the Massage Envy® brand standards relating to infection prevention and control. Through that collaboration, we have further strengthened key policies. Among those updated policies are mandatory cleaning and disinfection protocols, proper hand hygiene protocols, and requirements related to the use of personal protective equipment. Massage Envy® brand standards now require franchisees to ensure their service providers wear masks while performing services. Massage Envy franchisees must now also require each of their employees to complete additional health-specific training before allowing them to return to work.  In addition to following these brand standards, as always, Massage Envy franchisees must comply with all federal, state, and local laws and orders, including those relating to the reopening of their Massage Envy franchise location.

What are the cleaning protocols at Massage Envy franchise locations?

Below are the brand standards, which Massage Envy franchised locations are required to follow to help protect the wellbeing of every member, guest, and employee.

  • All Massage Envy franchised locations are required to ensure their employees have completed training in infection control & prevention
  • All Massage Envy franchised locations are required to ensure their service providers wear face coverings while performing all services

Between every session and service, Massage Envy franchised locations are required to:

  • Remove & replace all sheets. Clean replacements are stored in closed cabinetry.
  • Disinfect all surfaces that may have been touched or handled during the service with products registered by the U.S. Environmental Protection Agency for Use Against Emerging Enveloped Viral Pathogens.
  • All equipment and tools that may have been used in the service are disinfected per the manufacturer’s instructions.

Massage Envy franchised locations must also:

  • Require all employees to practice good hand hygiene, including regularly washing their hands with warm water for at least 20 seconds, including before and after touching members or guests.
  • Ensure that 60% alcohol-based hand sanitizer is available in all treatment rooms and other key locations for use by all employees, members or guests.
  • Change air pads and filters regularly according to manufacturer’s directions.

Closely monitor the CDC’s designated safety watch and warning levels and implement additional measures as appropriate.

How are Massage Envy franchised locations continuing to respond to COVID-19?

In addition to enhanced safety measures, franchised locations are also encouraged to be extra diligent to ensure employees exhibiting any signs or symptoms of illness, including acute respiratory illness, remain home. Likewise, if a member or guest with an upcoming appointment is not feeling well, franchised locations will encourage them to reschedule. Each franchisee is also encouraged to closely monitor guidance being provided at both the national and local levels. In some cases, that has meant franchisees temporarily closing their doors in the interest of safety.

Who can I contact to find out more about a specific franchised location and its safety protocols?

If you have specific questions or concerns about a Massage Envy franchised location, we encourage you to reach out to the franchisee directly to learn more about additional precautions or actions that he or she may be taking.

Are face coverings required for Massage Envy franchised location employees?

Yes. Brand standards now require facial coverings to be worn at all Massage Envy franchised locations, including members, guests, and employees.

Do Massage Envy franchisees provide personal protective equipment (PPE) for their employees?

Yes, Massage Envy franchisees generally provide all the disinfecting cleaners and personal protective equipment. If you have specific questions, we encourage you to reach out to the franchisee directly to learn more about the cleaners and equipment they make available.

Are facial services being performed in all Massage Envy franchised locations?

Massage Envy franchised locations are independently owned and operated and are required to adhere to  their current state and local guidelines, which are subject to change. Please contact your local Massage Envy franchised location for a list of currently available services.

Are Massage Envy franchised locations hiring?

Yes! You can almost always find a Massage Envy franchised location near you that’s hiring. You can search jobs using the search bar at the top of this page to see what’s available at a franchised location near you. You can also sign up for email job alerts so you’re always in the loop on the latest job openings.

I applied for a position but have not heard back. How do I receive an update?

All Massage Envy franchisees are independent employers and are solely responsible for hiring within their franchised location. The best route for checking the status of your application is to contact the Massage Envy franchised location where you applied.

How are Massage Envy franchisees supporting employees and family members during times of crisis?

We know that the stress of this situation can take a toll. As part of the brand’s Ongoing Commitment to Self-Care, all Massage Envy franchised location employees and their families have access to an Employee Assistance Program and the 24/7 mental health counseling services it provides. Individual franchisees may be taking additional measures to support their franchised location employees.